Return & Exchange Policy

At Zama, we’re committed to providing high-quality products and an exceptional shopping experience. If for any reason you’re not satisfied with your purchase, our return and exchange policy makes it easy to find a solution.

 

1. Return/Exchange Period

Customers can return or exchange items within 7 days of receiving their order. This window allows you to review your purchase and ensure it meets your expectations.

 

2. Size Exchange

If you find that the size doesn’t fit, we offer a size exchange within the 7-day return window. Please note that additional delivery charges will apply for size exchanges.

 

3. Quality Issues or Defects

We stand by the quality of our products. If an item is found to be defective or does not meet your quality expectations, you can return it within 7 days of receipt for a refund or exchange. Simply reach out to our customer support team to initiate the process.

 

4. Color Fading

We understand that color quality is important. If the color of an item fades, you are eligible to return it within 30 days from the date of purchase. Contact us to arrange a return or exchange.

 

5. Free Returns

We offer free returns and exchanges on items with quality issues or defects, as well as items returned due to color fading. Size exchanges will incur additional delivery charges. All other returns and exchanges are free of charge, with Zama covering the cost of return shipping.

 

6. Conditions for Return/Exchange

To qualify for a return or exchange, items must meet the following conditions:

  • Unworn and Unwashed: Items should not show signs of wear or washing.
  • Original Condition: Items must be in their original state, with no alterations or damages.
  • Tags Attached: All original tags must remain attached to the item.

Note: Zama reserves the right to refuse returns that do not meet these conditions.

 

How to Initiate a Return or Exchange

To start a return or exchange, please contact our support team at:

Our team will guide you through the process and arrange the return shipping, if applicable.

 

At Zama, we value your satisfaction and strive to make every experience with us seamless and enjoyable. Thank you for choosing Zama!